How to make a claim

1. Fill in the online Claim Form by January 27, 2027. Enter the Claim ID from your notice if you have one. If you did not receive a notice, leave the Claim ID blank: you can still claim.
2. Choose how to be paid: Interac e-Transfer to your email address, or a cheque mailed to you.
3. Watch for your decision. Every claimant will be told by email (or mail) whether the claim is approved, and the amount, by March 1, 2027.

Make a claim

Good to know

• There is no charge for making a claim.
• You are not required to provide any documents. However, if you have account statements from Kootenay Savings Credit Union prior to July 2003 you can attach them as they may assist us in validating your claim.
• The form asks how many months you paid overdraft fees in each of two periods. An approximate number is fine. See How do I count the months?
• The refund can only be paid to the class member named on the claim.
• If you were also a member of one of the other credit unions, make a separate claim in that settlement. See all eight settlements.

Questions about the claim form? See Questions.